Help
Questions and answers.
Short answers to what cafés and customers ask most.
For cafés
Do my customers need to download an app?
No. Customers scan your counter QR code and save the card to Apple Wallet or Google Wallet. If their phone has neither, they keep a secure browser card.
How are stamps added?
Your staff scan the customer’s card in the CupTreat scanner and tap Add stamp after a qualifying purchase. A scan alone never adds a stamp.
Can I change the reward later?
Yes. Customers who already joined keep the stamp target and reward they joined with, so nobody loses progress. New members get the new rules. Colours, logo and names update on every card.
Does it work with several branches?
Yes. Staff choose their branch when they start scanning, and the dashboard shows activity per branch.
Is it the same as Apple Pay?
No. CupTreat cards are loyalty passes saved in Apple Wallet or Google Wallet. They are not payment cards and do not take payments.
What does it cost?
We share pricing on request while plans for Egypt and the Gulf are finalised. Contact us and we will reply with details.
For customers
Is joining free?
Yes. Joining a café’s card is free. Rewards are set and given by the café.
Do I get a stamp for joining?
No. Stamps are added by staff for qualifying purchases.
What if I change phones?
If you added and confirmed an email on your card, you can recover it on a new phone. Otherwise, cards are stored per device.
Will I receive marketing messages?
Only if you tick the optional box when joining. It is off by default.
Didn’t find your answer?
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